Behind the scenes: How small businesses survived Covid-19

Technology is helping New Zealand’s small businesses focus on the important stuff and freeing up their valuable time, while dealing with the challenges and opportunities of a pandemic. As a nation of five million, we love to hold up our shiny success stories of Kiwi businesses that have made it big on the world stage. … Read more

Contactless and queueless: How Covid-19 has accelerated the future of money

From shillings to smartphones, humans have always found new ways to pay and be paid. So what’s next and how has Covid-19 sped things up?  Turns out a pandemic is a good time to be in the colouring-in business.  Inside the Honeysticks factory in New Lynn, Auckland, it’s all go. The machines are cranking out … Read more

Three New Zealand businesses on what supporting local means to them

With the economic effects of Covid-19 hitting small businesses hardest, shopping local has never been more important. Ben Fahy spoke to three businesses owners about surviving a pandemic. Things change quickly in 2020. One minute New Zealanders are able to hug openly, order shared plates at restaurants and gather in large groups to watch sporting … Read more

The scammers are circling. Here’s how to keep them at bay

As more businesses focus on e-commerce, the risk of cybercrime increases too. Visa’s Sam Gianniotis offers guidance on how businesses can protect their customers – and themselves – when operating online.  With New Zealanders retreating into their homes as lockdown took hold, businesses realised that to stay open they’d need to adapt to an online-first … Read more

Embracing an online-first world: How lockdown changed the game for small business 

Covid-19 forced both shoppers and small businesses to quickly adapt to a digital-only world. As life returns to something closer to normal, Visa’s Marty Kerr explains how businesses can respond to consumers’ changed habits. It’s a situation so outlandish, not even the most doomsday-prepared could’ve had a plan in place. Before March 25, when the … Read more

The only way to pay? Charting the history and future demise of Eftpos

For close to three decades, Eftpos has been New Zealand’s preferred payment method. But how long will it last? Justin Gregory for RNZ looks back on the growth of electronic banking and what comes next. A few years back, a Kiwi actor flew out to Shanghai to film a TV ad. The shoot would only … Read more

How we learned to love being charged for using our own money

New Zealanders get charged some of the highest fees for debit and credit card use in the world and most of us don’t even realise it. Paul Brislen attempts to explain interchange – fees paid between banks for the acceptance of card based transactions. Ah, shopping. The hunt, the choosing, the purchasing. The endorphin rush. … Read more

Google and Apple are under pressure over tax. Should Visa and Mastercard be too?

New Zealand is one of the most profitable credit card markets in the world, one that’s dominated by Visa and Mastercard. Both companies benefit from sweetheart tax deals from being based in Singapore, but with increased scrutiny on international tech behemoths over their tax records, is it time for us to take a closer look … Read more

Tap that: why we love contactless debit cards

New Zealand’s new unofficial flag isn’t Laser Kiwi, it’s the increasingly ingenious way our retailers give us the news that hurts – no Paywave. Rebecca Stevenson investigates the unrelenting demand for tap and go payments. I’m sure you’ve seen them – sometimes it’s an old bit of brown tape with “NO PAYWAVE” in biro. Some … Read more