digital exclusion

Disconnected under lockdown: What digital inequality looks like in a pandemic

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When Covid-19 forced New Zealanders to live most of their lives online it exacerbated the effects of digital exclusion. Jean Teng spoke to the organisations that kept vulnerable communities connected during the pandemic. From job hunting and banking to watching TV and scrolling through the news, there is hardly a corner of modern life untouched … Read more

How the shift to digital public services is leaving people behind

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As government agencies prioritise online interaction, what does it mean for those who just don’t have the digital literacy? A new report explores the scale of digital exclusion in NZ. Pita, an elderly gentleman, received a letter from the IRD that claimed he hadn’t paid his tax obligations and threatened legal action if he didn’t … Read more