We can’t tell you who wrote this piece, or where they work. What we can tell you is it’s not Unity. A little while ago, I said to a friend that working at a bookshop kind of sucks. He was clearly bamboozled. “I thought working at a bookshop would be lovely and magical. Being surrounded … Read more
Air New Zealand wouldn’t refund customers the value of their cancelled flights, instead offering them credit to book new ones. Now, after a long wait, a tool has been developed that lets them do it online. What’s all this then? Many months in the making, Air New Zealand has developed a tool that allows customers … Read more
Working in customer service has never been easy, but now it’s pushing workers to the brink. Emily Writes talks to those on the other side of online shopping. Katie* has cried every day for the last few weeks. It’s a good day if she can make it to the end of the day before she … Read more
Answering hundreds of calls a day from anxious KiwiSaver investors, Kiwi Wealth’s head of customer services Matt Beach paints a picture of how some New Zealanders are handling the Covid-19 downturn. For essential services everywhere, from supermarkets to gas stations to toilet paper manufacturers, the overriding message of the lockdown has always been the same: … Read more