A former case manager says that his experience working with beneficiaries suggests claims of a ‘complete shift’ in the service’s approach are laughable. A former Work and Income case manager who now works with beneficiaries engaging with the service has spoken out on a “toxic” culture which he says denies beneficiaries payments they’re entitled to, … Read more
For years, Work and Income has been telling New Zealanders they couldn’t get the benefit until their redundancy payments ran out. Turns out, it was wrong. What’s all this then? Work and Income has long told New Zealanders receiving redundancy payments that they weren’t eligible for the benefit until their redundancy money ran out. However, … Read more
The government would argue it’s on track to reduce child poverty significantly by the next reporting round, and culture change is well underway at Work and Income. But change at WINZ is a slow-moving process. Pip Colgan is an advocate at Auckland Action Against Poverty (AAAP), which means she spends a lot of her life at … Read more
Hannah McGowan has written before about the untold harm done by WINZ restrictions on beneficiaries forming romantic relationships. She thought she knew how bad it could get, and then she heard Amy’s story. Names have been changed to protect privacy. A response from the Ministry of Social Development is below. Seven years ago, a young … Read more
We did not create the queues outside the Manurewa Work and Income. Policies that entrench poverty did, write Auckland Action Against Poverty in an open letter Kia ora Minister Carmel Sepuloni and Prime Minister Jacinda Ardern Let’s be very clear: Auckland Action Against Poverty did not create the poverty that has led to people lining … Read more
Being a big brand, corporate, or government department means restraining yourself on social media, no matter how grievously you feel you’ve been wronged, writes Anna Connell I used to manage social media for a bank. We had good days and bad days. Days when we desperately wanted to say how we really felt or point … Read more
Hannah McGowan, who has lived on a benefit for most of the past 20 years, responds to the news that WINZ has been accessing the private communications of beneficiaries. Last month I outlined my situation as a welfare recipient and the ongoing effects of WINZ policies on my working and personal life. Essentially, if I … Read more